Joevel Blanco
Your Best Virtual Assistant
About Me
I'm a versatile Virtual Assistant with expertise in E-commerce Support, Medical Administrative Assistance, and Social Media Management. I help business owners and professionals save time, stay organized, and focus on what matters most.
With experience on platforms like Shopify, Amazon, eBay, and Walmart, I handle product listings, order processing, inventory tracking, and customer support. In the medical field, I manage patient records, referrals, scheduling, and ensure HIPAA-compliant communication.
I also create and manage content for Facebook, Instagram and TikTok, using tools like Canva, Capcut and Meta Business Suite to grow brand visibility and engagement.
Reliable, detail-oriented, and adaptable—I’m here to provide efficient, high-quality support tailored to your needs.
Services
What I Offer
Customer Service Support
Experienced in delivering excellent customer service through effective communication, active listening, and problem-solving. Skilled at managing customer expectations, handling complaints professionally, and providing timely, accurate support. Adaptable, empathetic, and focused on creating positive customer experiences.
Email Management
Proficient in managing high volumes of email correspondence with accuracy and professionalism. Skilled in organizing inboxes, prioritizing messages, responding promptly, and maintaining clear, courteous communication. Experienced with various email platforms and tools to improve workflow and ensure timely follow-up.
Product Listing
Skilled in creating accurate and compelling product listings across e-commerce platforms. Experienced in writing clear descriptions, optimizing titles and keywords for SEO, uploading high-quality images, and ensuring all product information is complete and up to date to enhance visibility and drive sales.
eCommerce Platform Management (Shopify, Amazon, Ebay and Walmart)
Proficient in end-to-end management of eCommerce platforms including Shopify, Amazon, eBay, and Walmart. Experienced in setting up and optimizing online storefronts, managing product catalogs, handling inventory and pricing strategies, and ensuring timely order fulfillment. Skilled in creating SEO-optimized listings, monitoring performance metrics, and implementing strategies to increase traffic and conversions. Adept at using platform-specific tools, third-party integrations, and customer service features to enhance user experience and drive business growth.
Photo and Video Editing
Skilled in editing photos and videos for digital platforms using tools like Adobe Photoshop and Canva. Experienced in enhancing visual content through color correction, retouching, trimming, transitions, and adding effects to create engaging and high-quality media tailored for marketing, social media, and eCommerce use. Attention to detail and creativity in aligning visuals with brand identity and audience appeal.
Social Media Management
Experienced in managing social media platforms including Facebook, Instagram and TikTok. Skilled in content creation, scheduling, audience engagement, and performance tracking. Proficient with tools like Canva and Meta Business Suite to boost brand visibility and drive engagement.
Tools I Use
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Work Experience
Spreetail LLC (E-Commerce)
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Delivered exceptional customer service via email, chat, and phone to resolve inquiries related to products, orders, payments, shipping, and returns
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Create and upload product listings on platforms like Amazon, eBay, Shopify, or Walmart.
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Used CRM systems (e.g., Zendesk and Gorgias) to track customer conversations and ensure follow-ups were completed
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Investigated and resolved delivery issues, such as lost or delayed packages, damaged items, or incorrect orders
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Manage customer orders from the time they are placed until they are delivered. It includes checking and confirming payments, verifying product availability, preparing and packing items, arranging shipment with couriers, updating order status, and keeping accurate records.
Prime Liberty (Medical VA)
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Answer patient calls, emails, or chat inquiries
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Schedule, cconfirm, or reschedule appointments Provide basic instructions (e.g., clinic policies, preparation for tests)
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Manage calendars for doctors and clinics
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Maintain patient records in EMR/EHR systems Follow HIPAA (or local privacy laws) for patient dat
Panasiatic Call Centers (BPO)
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Respond to customer inquiries in a timely and professional manner
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Handle complaints or problems calmly and efficiently.
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Guide customers through using products or services.
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Provide information on upgrades, troubleshooting, or replacements.
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Assist with order processing, tracking, cancellations, and returns.
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Help with billing issues, payment processing, and account updates..
TeleQuest Voice Services
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Initiate outbound calls to potential customers to promote and sell products or services
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Provide detailed information on product features, pricing, and benefits
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Qualify leads and convert inquiries into sales opportunitie
Work Samples
Work Samples
Work Samples
Why Work With Me?
What sets me apart is my ability to adapt quickly, stay organized, and deliver professional, dependable support no matter the industry. Whether you're running an online store, managing a medical practice, or building a brand online, I’m here to help you save time, reduce stress, and get things done.
Let’s work together to move your business forward.
Get In Touch
Message Me!
Feel free to message me for more details. I’m here to provide dependable Virtual Assistant support to help your business run smoothly.